FAQs

We’ve put together some answers to questions we often get asked. If your question is not answered below feel free to contact us directly.

We’ve been working with dental professionals for over 30 years. Established by dentists for dentists, we’re uniquely positioned to understand the needs of the industry: providing reliable, high quality products and services that give your patients the best possible results.

You’ll get many benefits from working with us, including peer-to peer support, complimentary nationwide deliveries, access to our Horizon loyalty program and dedicated online portal, MySCD.

MySCD lets you:

  • easily track patient cases
  • make quick online payments
  • safely store guarantees and warranties for your patients
  • monitor your loyalty status rewards balance
  • submit orders online

Work will be completed 10 working days after receipt in our office. Where possible, allow 2 full weeks from impression appointment to cementation or insertion appointment.

Extra time may be needed if implant componentry has to be specifically ordered. For product-specific turnaround times please visit our delivery and turnaround times page.

We recommend sending cases via our complimentary courier collection service (NI & ROI) and FreePost (NI & UK)

Wherever possible, please send PVS or polyether impressions. Please do not send alginate impressions, unless agreed with your SCD representative/our customer service team. If you are sending models, please pack carefully and send in bubble wrap/plastic boxes to minimise risk of breakage. We suggest using autoclave bags for small items and labelling your name and job number with a permanent marker.

We provide free nationwide delivery for all cases via trusted courier networks.

You’ll be sent an email with the expected date of despatch once your case has been received in the lab. After your case has been despatched you’ll receive another email containing a tracking ID that you can click on to track the case. Alternatively, you can track all your cases via our secure online customer portal, MySCD.

An order number is a unique code allocated to each case you send in. It can be found in the email we send you advising your case has been received by the lab.

Request a copy of our price list. If the product you need isn’t listed, contact us on (ROI) 048 8772 7100 or (NI & UK) 028 8772 710  

Invoices are sent with your case and are to be paid within 30 days of issue. Payment can be made by BACs or cheque

Our experienced team of clinicians and technicians can provide advice on all stages of the planning, manufacturing, delivery and fitting of our products.

If you would like advice on cases, simply call us on (ROI) 048 8772 7100 or (NI & UK) 028 8772 710 Monday to Fridays between 9:00am – 5:00pm and your enquiry will be referred to one of our highly trained representatives.

Yes, simply contact us to set up an appointment on (ROI) 048 8772 7100 or (NI & UK) 028 8772 710 .

We include an industry leading guarantee of five years* on all our crown and bridge products, with the exception of our Fully Milled Zirconia product which has a guarantee of 10 years*, so you can buy from us with confidence.

*Terms and conditions apply

Our operating hours are between 9am and 5pm Monday to Friday.