Delivery and Turnaround Time

We offer our customers free delivery and handling nationwide on all our products. For information regarding the collection of cases from your practice, please visit Ordering and Sending a Case.

Turnaround times are conditional on there being no delays that arise from factors beyond our control. Please note that public holidays and bank holidays may lead to a delay in turnaround time. Contact our office if you would like to know an accurate date of return for your case.

Cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer. We will keep you updated. If there are unexpected delays with a case of yours, our staff will contact you as soon as possible. If a technical query arises on a case, we will endeavor to resolve that query on the same working day. If the technical query takes longer that 1 working day to resolve, an SCD representative will provide a revised delivery date.

The time to complete a case depends on the type of product and material selected. Use our turnaround time calculator below to determine the expected dispatch date from our lab. If no finishing date is provided by you, then no notification will be given regarding date of dispatch.

Where possible, allow 2 full weeks from impression appointment to cementation or insertion appointment.

Extra time may be needed if implant componentry has to be specifically ordered.

Please allow 3 extra working days for Procera® (NOBEL BIOCARE) crowns, implant cases.

Crown and Bridgework
Porcelain-Fused-to-Metal (PFM) crown 10 working days
IPS e.max® crown 10 working days
IPS e.max® ZirPress 10 working days
Monolithic Zirconia (FMZir) crown 10 working days
Porcelain-Fused-to-Zirconia (PFZ) crown 10 working days
Temporary PMMA crown -
Crown & Bridge (< 6 units) 10 working days
Crown & Bridge (>=6 units) 10 working days
Post, core and crown 10 working days
Procera® products 12 working days
Implants
Simple implant product 10 working days
Other implant product 12 working days
Removable Prosthodontics
Special tray 10 working days
Wax rims or bites 10 working days
Acrylic dentures 10 working days
Chrome based 10 working days
Repairs and relines -
Orthodontics 10 working days
Others
Occlusal splint (hard/soft) 10 working days
Occlusal splint nightguard (soft) 10 working days
Bleaching splint (upper or lower) 10 working days
Standard mouthguard 10 working days
Professional mouthguard 10 working days

Turnaround Time Calculator

Enter details of your case below to find out when it should arrive at your practice. Please allow one day for case collection and another day for case delivery. The calculation of the turnaround time calculator starts from the date when the case is received in our lab.


Based on your entry, your estimated delivery date is:

TurnaroundEst. case despatch from lab*Delivery cost
StandardFREE
Express turnaround20% of case price

*Turnaround times are conditional on there being no delays that arise from factors beyond our control. Cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer.